Buy with confidence. No backorders, ever. We only sell what we stock! | Read Full Statement.

 

How to Create a Return:

WE HAVE MOVED. PLEASE FOLLOW RETURN INSTRUCTIONS CAREFULLY!

1. Click “My account/ Register” in the top right-hand corner of twohoosierscyclery.com
2. Log into your account to view your Account Dashboard.
3. On the left hand side click "My orders".
4. Find the order containing items to be returned and click the “view” hyperlink on right side of screen.
5. Scroll to bottom of order and click the “Return item(s)” link
6. Select items you’d like to return, provide reason for return, and action requested. 
7. Your RMA or RA number will be issues within the same or next business day. Wait for your your status to be "Return Authorized" prior to sending back. Carefully repackage any returning items.
8. Clearly mark your return authorization number on package.
9. Using the shipping provider of your choice, return package to address below:

Two Hoosiers Cyclery 747 Sheridan Blvd., Unit 8D, Denver, Colorado 80214

If you need further assistance please contact [email protected] 

  

Shipping Policy:

Free shipping on orders over $100, exclusions may apply.

Orders ship the same or next business days from order placement, this excludes Holidays. Your package may be shipped with either UPS or USPS. 

In-Store Pickup Policy: 

Orders placed online will be picked and held on our special order area. You will receive a notice via email when your order is ready to be picked up. Please call ahead if you're planning to pick up before you receive your notice to avoid any disappointment or delay.

PAYMENT METHODS
We Accept Visa, MasterCard, AmEx and Discover through our online site.  Credit Cards and cash are accepted in-store.  We do not accept checks of any kind.

Warranties: 

If you believe that your purchase may have a warranty defect, then please contact the shop directly to open a warranty claim; 385-515-0453.  

All warranty claims and are made through the manufacturer.  Any determination or settlement will be made by the manufacturer and managed for you through Two Hoosiers Cyclery, LLC.  All warranty terms and duration are specific to each product and manufacturer.  

Return & Order Cancellation Policy:

New, unused, unopen, and uninstalled gear can be returned within 30-days of purchase. Items must arrive to our shop within the 30-days. New, unused, and uninstalled gear must be returned unharmed and in the original retail packaging. This excludes new, unused, and uninstalled gear such as auto racks & pads, bikes, frames, chains, brake pads, tires & tubes.

Closeout category items are final sale, no returns, exchanges, or refunds. 

Returns for products damaged due to buyer negligence or abuse will not be accepted. For online purchases, the buyer must arrange for and pay return shipping. Please carefully package your returns. It is the buyer's responsibility to pay costs related to the repair of returned items damaged in shipping due to poor packaging.

Serialized products being returned must match the serial number you were sold. Returns are not accepted on items with security seals, if security seal is broken. Returns are not accepted on items with broken security seals.

All returns are subject to a 10% restocking fee. All order cancellations are subject to a 10% cancellation fee. This fee helps offset non-refundable merchant processing fees and administrative costs incurred by Two Hoosiers Cyclery, LLC.

Orders shipments that are refused by the receiver are subject to a 15% restocking fee. If the carrier attempts delivery three times without success, the shipment will be returned to us and treated as a refused order.