Shipping & Returns

Shipping Policy:

COVID-19 UPDATE: Due to increased demand of bicycle products and our commitment to keeping employees safe, bicycle purchases may take up to 5 business days to be fulfilled/shipped. Although this isn't up to our usual standards, rest assured we are working hard to get your orders shipped as soon and as safely as possible.

Your order will be picked for packing as soon as its received. Depending on the time of day its received, it may not ship until the next business day. Your package may be shipped with either UPS, FedEx, or USPS. We cannot ship to a PO Box. 

Bicycles will ship within two business days of order payment unless otherwise specified.

If you need to return an item from a shipment/order, then please contact us directly for to arrange a shipped return; 385-238-4973.

In-Store Pickup Policy: 

Orders placed online will be picked and held on our Special Order shelf. You will receive a notice that your order is ready to be picked up. Please call ahead if you're planning to pick up before you receive your notice to avoid any disappointment or delay.

Return Policy:

New, unused gear can be returned within 90-days of purchase for a full refund. New, unused gear must be returned unharmed and in the original retail packaging. This excludes gear such as bikes, frames, tires & tubes. Used, undamaged gear such as bikes and frames may be returned within 30-days and will be issued store credit.

Returns for products damaged due to buyer negligence or abuse will not be accepted. For online purchases, the buyer must arrange for and pay return shipping. Please carefully package your returns. It is the buyer's responsibility to pay costs related to the repair of returned items damaged in shipping due to poor packaging. Shipped returns must be postmarked within the 30 days of original purchase.  

Bicycle Deposits are refundable for in store credit only.

PAYMENT METHODS
We Accept Visa, MasterCard, AmEx and Discover through our online site.  Credit Cards and cash are accepted in-store.  We do not accept checks of any kind.
 

Warranties: 

If you believe that your purchase may have a warranty defect, then please contact the shop directly to open a warranty claim; 385-238-4973.  
 

All warranty claims and are made through the manufacturer.  Any determination or settlement will be made by the manufacturer and managed for you through Two Hoosiers Cyclery, LLC.  All warranty terms and duration are specific to each product and manufacturer.