Terms and Conditions
Due to increased demand of bicycle products and our commitment to keeping employees safe, bicycle purchases may take up to five business days to be fulfilled/shipped. Standard orders may take an extra business day to fulfill. Although this isn't up to our usual standards, rest assured we are working hard to get your orders shipped as soon and as safely as possible.
These Terms and Conditions (“Terms”, “Terms & Conditions”) apply to your access and use of the www.twohoosierscyclery.com (“Website”, “Services”) provided by Two Hoosiers Cyclery, LLC (“us”, “we”, or “our”). By accessing the website or using our services you agree to be bound to these Terms.
In addition to these Terms you may be asked to accept additional terms that apply to but not limited to specific; goods, services, or promotions.
If you are under the age of 18 years of age, then you may only use our Services under the supervision of a legal guardian who agrees to be bound by these Terms and as the said legal guardian you are responsible for the acts of such user.
When you create an account with us you must provide information that is accurate and promptly update this information as it changes. You are responsible for the security of your account and must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account. Failure to do so constitutes a break of the Terms.
Links & Third Party Content
Our Website contains links to third-party websites that are not owned or operated by Two Hoosiers Cyclery, LLC. We have no control over these sites and assume no liability for the content, policies, or practices these third-party websites.
Two Hoosiers Cyclery, LLC may provide third-party content on our Services. We can make no guarantee as to its accuracy. You are responsible for deciding if you want to access or use such third-party content from our services at your own risk.
Our Services allow you and other users to create reviews, post, store, and share content (“User Content”). You grant Two Hoosiers Cyclery, LLC a license to use, distribute, and publicly display your User Content and any name or likeness associated with said User Content. We may remove or delete User Content for any reason at any time.
You may not create, post, store, or share any content that unlawful in any way.
Terms of Sale
All products for sale are subject to availability. We reserve the right to enact quantity limits without notice. We reserve the right to reject all or any part of an order without notice. We reserve the right to change prices at any time without notice. You are responsible for any applicable taxes due with respect to your purchase through our Services. Only valid payment methods are accepted and designated by you. You agree to pay any shipping and handling charges. Any delivery dates shown are a part of the purchase process are estimates only and not guaranteed by us. Risk of loss or damage to an order passes to you upon delivery of the product by the carrier.
You authorize us to charge your designated payment method for the total amount of your order.
In the event of an order error of any kind, we reserve the right to correct the error and change or update your order accordingly which includes but is not limited to; pricing changes, cancel the order, cancel an item from the order, or refund any full or partial amount.
Payment and Checkout
Once payment has been received your order will be processed. Orders submitted without payment do not hold inventory and will be cancelled. See our Payment and Checkout page for more information.
Please reference our Shipping & Returns Policy for information about returning products purchased via www.twohoosierscyclery.com.
Return & Order Cancellation Policy:
New, unused, and uninstalled gear can be returned within 30-days of purchase for a full refund. Items must arrive to our shop within the 30-days. New, unused, and uninstalled gear must be returned unharmed and in the original retail packaging. This excludes new, unused, and uninstalled gear such as bikes, frames, chains, brake pads, tires & tubes. New, undamaged gear such as bikes and frames may be returned within 30-days and will be issued store credit.
Closeout items are final sale, no returns, exchanges, or refunds. Closeout item categories include but are not limited to; Footwear, Bells, Eyewear, Embrocation & Creams, Bike Protection, Hydration, Jackets, Jersey, Mirror, Protection, Shorts, Warmers & Layers.
Orders being refused or canceled once the order has shipped are subject to a 15% restocking fee or cancellation fee. Shipping fees & Merchant Fees associated with refused packages will also be deducted from the return. Orders being refused by the receiver are subject to a 15% restocking fee. If the carrier attempts delivery three times without success, returned packages are treated as refused.
Returns for products damaged due to buyer negligence or abuse will not be accepted. For online purchases, the buyer must arrange for and pay return shipping. Please carefully package your returns. It is the buyer's responsibility to pay costs related to the repair of returned items damaged in shipping due to poor packaging.
Bicycle & Frame Deposits are refundable for in store credit only. Serialized products being returned must match the serial number you were sold.
We may terminate access to our Service at any time and for any reason without notice or liability.
These Terms shall be governed and construed in accordance with the laws of Utah, United States. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
If you have any questions about these Terms, then please contact us by phone at 385-515-0453 or by mail at 4510 S 900 W, Suite 5, Ogden, UT, 84405.
Last Updated: 11.10.19
Information we collect:
We collect many types of information for improved customer service that included but are not limited to; personal data including location information, usage data, sales or transactional data, & cookies data.
This information may be automatically collected or provided by you.
Use of Data:
We may use the information collected for various things which include but are not limited to:
- Provide, maintain, and improve our sales & services
- Provide and deliver products and services that you have requested
- Provide and deliver notices, updates, product manuals, and recall information related to the products and services that you have requested
- Interact with you and your comments, questions, requests, and reviews
- Provide you with communication about products and promotions
- To analyze trends in relation to any of our past, current, or future product & service offerings
- To detect and prevent technical issues
- To detect and prevent fraud
Transfer of Information
Any information or data collected may be shared with those listed below but are not limited to the list below; Public when participating in reviews & FAQ submissions on our website, integrated social sharing features, and any of our current or future product vendors.
Two Hoosiers Cyclery, LLC is located and based in Ogden, Utah. Information and data collected may be transferred to and stored outside of your state or country where laws may differ. By providing information to us, you consent to the processing, transfer, and storage of said information.
Two Hoosiers Cyclery, LLC may disclose your personal information in good faith to comply with any legal obligations.
Cycling is a hazardous sport and is a means of transport undertaken at your own risk. You willingly take part and assume all inherent risk. Two Hoosiers Cyclery, LLC cannot guarantee your safety and will not be liable for any accident or injury. Please wear a helmet, make sure your bicycle and equipment are in good working order, obey all traffic laws, pay attention to your surroundings, and ride within your limitations. You assume all responsibility for yourself and your equipment, by accessing www.twohoosierscyclery.com or using our services you agree constitutes agreement with the above terms and conditions.