Shipping and Returns
Buy with confidence. No backorders, ever. We only sell what we stock! | Read Full Statement.
Orders ship same or next business days. Closed Weekends & Federal Holidays.
How to Create a Return:
Click “My Account / Register” in the top right-hand corner of twohoosierscyclery.com.
Log into your account to view your Account Dashboard.
On the left-hand side, click “My Orders.”
Find the order containing items to be returned and click the “View” hyperlink on the right side of the screen.
Scroll to the bottom of the order and click the “Return item(s)” link.
Select the items you’d like to return, provide the reason for return, and select the requested action. Keep an eye on the email address tied to your order, as additional information may be required to complete your return request.
Your RMA / RA number will be issued within the same or next business day. Do not ship items until your return status shows “Return Authorized.” Any returns sent without authorization may be refused or delayed.
Carefully repackage all returning items in original packaging when possible.
Clearly mark your Return Authorization (RMA / RA) number on the outside of the package.
Using the shipping provider of your choice, return the package to the address below.
Return Tracking Required
All return shipments must include valid tracking. Once your return shipment has been sent, you are required to email the tracking number to [email protected].
Returns received without prior tracking notification may experience processing delays. Two Hoosiers Cyclery is not responsible for return packages that are lost, delayed, or delivered without tracking confirmation.
Return Shipping Address:
Two Hoosiers Cyclery
747 Sheridan Blvd., Unit 8D
Lakewood, Colorado 80214
Important Return Conditions
- All returns are subject to a 15% restocking fee.
- Items must be returned unused, uninstalled, and in resalable condition.
- Products showing signs of installation, use, modification, or damage may be denied or subject to additional fees.
- Original shipping costs are non-refundable.
If you need further assistance, please contact [email protected].
Shipping Policy:
Free shipping on orders over $100, exclusions may apply.
Your package may be shipped with either UPS or USPS.
PAYMENT METHODS
We Accept Visa, MasterCard, AmEx and Discover through our online site.
Warranties:
If you believe your purchase may have a warranty defect, please contact us at [email protected] to initiate a warranty claim.
All warranty claims are handled through the product manufacturer. Any determination, approval, or settlement is made solely by the manufacturer and facilitated by Two Hoosiers Cyclery, LLC when applicable. Warranty terms and duration vary by product and manufacturer.
Return & Order Cancellation Policy:
New, unused, unopened, and uninstalled gear can be returned within 30-days of purchase. Returned items must be received by Two Hoosiers Cyclery within 30 days of the original purchase date. New, unused, and uninstalled gear must be returned unharmed and in the original retail packaging. This excludes new, unused, and uninstalled gear such as chains, brake pads, rotors, tools, tires & tubes.
Closeout category items are final sale, no returns, exchanges, or refunds.
Returns for products damaged due to buyer negligence or abuse will not be accepted. For online purchases, the buyer must arrange for and pay return shipping. Please carefully package your returns. It is the buyer's responsibility to pay costs related to the repair of returned items damaged in shipping due to poor packaging.
Serialized products being returned must match the serial number you were sold. Returns are not accepted on items with security seals, if security seal is broken. Returns are not accepted on items with broken security seals.
All order cancellations are subject to a 10% cancellation fee. All returns are subject to a 15% restocking fee. This fee helps offset non-refundable merchant processing fees and administrative costs incurred by Two Hoosiers Cyclery, LLC.
Orders shipments that are refused by the receiver are subject to a 20% restocking fee. If the carrier attempts delivery three times without success, the shipment will be returned to us and treated as a refused order.